How Our Privacy Policy Applies
Our Privacy Policy covers details you provide during account creation, including your contact details, verification responses and login credentials. We also receive operational records when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, such as a reference number, amount, status and time.
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We use those records to match a cashier action with your account and investigate a missing status; we do not treat a payment reference as a reason to request your wallet password. Device type, browser details, IP address and session events may be recorded to protect
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account access and diagnose loading issues. We keep records only for the period needed for account service, dispute handling, fraud checks and legal duties. Access or eligibility depends on local law, and requests about your data should come through our support path.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.